Frequently Asked Questions 

Compliance Trainings

Course Title Estimated Minimum
Completion Time
Frequency When Can I Retake the Course? Contact Information
CSU Sexual Misconduct Prevention Program (Title IX)Opens in new window 30 minutes Every year 30 days prior to due date Sarah Bauer
Data Security & FERPAOpens in new window 55 minutes Every year 75 days prior to due date Tony Modiri
CSU Discrimination and Harassment Prevention Program for Non- Supervisors  (SHPNS) Formerly:  CSU Discrimination Harassment and Sexual Misconduct for Non-Supervisors 1 hour Every 2 years 6 months prior to due date Blair Miles
Campus Health and Safety Requirements - OnlineOpens in new window 40 minutes Every 5 years 60 days prior to due date Marcus Andronic
Defensive Driver Training- OnlineOpens in new window 45 minutes Every 4 years 30 days prior to due date Marcus Andronic
CSU's Discrimination and Harassment Prevention Program for Supervisors (SHP) Formerly: CSU Discrimination and Harassment Prevention Program for Supervisors 2 hours Every 2 years 6 months prior to due date Sarah Bauer
Avoiding Conflicts of InterestOpens in new window  (COI) 30 minutes Every 2 years 30 days prior to due date Jaime Yarnell
Understanding the Clery ActOpens in new window 30 minutes Every year  30 days prior to due date Hallie Hunt
Protecting Payment Card Information (PCI DSS)Opens in new window 20 minutes Every year  90 days prior to due date Rachel Lasser

System Requirements

To Disable Pop-up Blockers and Toolbars, click on the following link:

 
To Install Flash Player, click on the following link:


To Update Flash on Google Chrome:


When completing online training(s) on the Employee Training Center(ETC), we recommend the following internet browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari (available for MACs only)
  • Internet Explorer

How do I print a Certificate of Course Completion?

 Please see the following guide for step-by-step instructions: How to print a Transcript or a Certificate 

How do I check to see if I have overdue assignments?

To check if you have any overdue assignments, you can check your Assigned Trainings.

Please see the following guide for instructions: How to see Required Trainings 

How do I log in to the Employee Training Center?

  • Log on to your campus portal at http://www.fullerton.edu/Opens in new window
  • Under Apps (left hand panel) search and select Employee Training Center (ETC)
  • Click on the Click on the ETC Login link
  • You will be taken to the ETC dashboard.

 

You can also see the following guide for step-by-step instructions: How to Log In

How do I register for an Instructor Led Training (ILT) class?

 Please see the guide for step-by-step instructions: Registering for an ILT Class

How do I register for an online class?

Please contact the Employee Training Center for support at employeetrainingcenter@fullerton.edu.

 

NOTE:

For an optimal online training experience, it is recommended that you:

  • Use Google Chrome, or Safari browser
  • Disable your pop-up blockers for the course to launch

        Please see the following guide for instructions: Enable Flash and Pop-Ups (Chrome)

What do I do if I am not in the system?

  This could be due to a variety of reasons, as such we ask that you contact the Employee Training Center for assistance at employeetrainingcenter@fullerton.edu.

What if I receive an error message when I try to register?

We recommend that you login through the campus portal.

If you continue to get an error message, please take a screenshot and email it to employeetrainingcenter@fullerton.edu.

How do I cancel a class in which I have registered?

To cancel registration for an ILT, please see Cancelling Registration for an ILT guide.

Please contact the Employee Training Center for support in cancelling registration for an online class.

What if my Employee Training Center data is incorrect?

For incorrect information such as email address, name, etc. please email hrms@fullerton.edu or 657-278-2425.

For any other incorrect information, please contact us for assistance.

What do I do if I can’t enroll in a class?

To enroll in a class, you must be a CSUF Faculty or Staff employee in the system.

Please contact the Employee Training Center (ETC) at employeetrainingcenter@fullerton.edu for further assistance.

I already completed the ... training, why am i getting a notice to take it? 

  Most compliance training is recurring, please see the Compliance Training FAQ above to see the chart.

This chart shows how often each complaince course is required.  

You can also see the Retake Review guide for assistance

When I launch the training, I see a blank white window.

 

 

Please use Google Chrome or Mozilla Firefox instead. For additional help, contact us at employeetrainingcenter@fullerton.edu for assistance.

When I launch the training, I see some squares and an 'In-progress" message.

  The training launches in two windows: the content window and the tracking window.

Please see the Online Training Windows guide for instructions and tips.