Guidelines

Access

Administrative (Trainers, Trainer Assistants) access to the Employee Training Center (ETC) will allow you to run reports, assign trainings, create and schedule classes. If you need Administrative access, you must attend an Access training session. Once you have attended an Access training session, the appropriate access will be granted.


Please contact the Employee Training Center at employeetrainingcenter@fullerton.edu to schedule an Access training.


Please Note: The Employee Training Center (ETC) reserves the right to revoke Administrative access. Failure to comply with the Employee Training Center (ETC) guidelines may result in revocation of access.

'All Employees' Course Assignment

'All Employees' Course Assignments are trainings assigned to only CSUF State Employees in the Employee Training Center (ETC). If a course owner would like to assign training(s) to Non-State Employees (i.e. ASI and ASC employees) they must specify.

Catalog Request

When contacting the Chancellors Office (Chris Fondacaro) to request a new Instructor Led Training (ILT) to be added to the ETC, please indicate the catalog department you would like the class to appear in. Please note, if you do not include the catalog information, the course will not automatically be assigned to a catalog. If you are working with the ETC to have an online training added, please indicate which catalog you would like the class to appear in.

Chain Of Contact

The Employee Training Center (ETC) is responsible for the management, support, and maintenance of the Employee Training Center system (SkillPort). As such, although we have access to 24 hour support and relationships with the Chancellor’s Office, we request that the ETC is the first point of contact with any issues or concerns. If we are unable to resolve the issue / concern we will work with the next appropriate entity (Chancellor’s Office or SkillPort).


One of the main reasons we would like to be the initial contact is so that we can keep track of any issues and ensure that they get resolved in a timely manner.

CSU Equivalent Trainings

In working with the Chancellor’s Office and our vendor Skillport, we are able to offer equivalent history transfer for some compliance courses*. Employees who have taken compliance course(s)* at another CSU campus can request to have their course history transferred to CSUF’s Employee Training Center (ETC) history if they meet the following requirements:

     1. Course has not expired

     2. Course is a LawRoom compliance course (see footnote of eligible compliance courses)


To request history transfer, please complete the following steps:

     1. Submit the names of the eligible training(s) that were completed

     2. Include the name of the institution of where each training(s) was completed

     3. Submit the information to the Chancellor’s Office at: spd@calstate.eduOpens in new window

 

NOTE:

Please allow 5-7 business days for the Chancellor’s Office to verify and process your request. You will be notified when your request has been processed. After receiving notice from the Chancellor’s Office, click on the following link for instructions on how to update your profile: http://training.fullerton.edu/documents/CSU_Equivalent_Training_Instructions.pdfPDF File Opens in new window

 

If you have any questions, please contact the Employee Training Center (ETC) at:

employeetrainingcenter@fullerton.eduOpens in new window

657-278-2064


*Compliance courses include: Data Security and Privacy, EDU: Eliminate Campus Sexual Misconduct (Title IX), Clery Act, Conflict of Interest, and Sexual Harassment and Prevention

 

De-assigning Users

De-assigning users will remove them from a course assignment/group. This means the user will no longer be assigned the training tied to the specific group they were removed from. If you are de-assigning a user, please be sure not to click on the ‘de-activate’ button.

Deep Links

'Deep link' is a link that will take an end-user to the class of particular interest. This link is typically applied in department websites or emails as a means to take the user directly to an advertised class, bypassing searching tools. Administrative users (Trainers and Trainer Assistants) may utilize this feature as needed. They will need to create the link (instructions provided by ETC) and update as needed. Typically only the home of the link will need to be updated.

Employees on Leave

Employees may want to request a postponement, reassignment, or waiving of an assigned training for a variety of reasons. Options for adjustment of assignments are based on the course. Courses that are assigned to all employees cannot be adjusted, including, but not limited to: Campus Health and Safety, Data Security, and Title IX.


For a request of any other course, please contact the course owner or ETC for assistance.

Faculty Early Access

Faculty will be granted access to the Employee Training Center (ETC) based on their official start date; this may or may not coincide with the first day of the semester. Unfortunately, faculty will not be able to access the ETC system prior to their start date.


If a faculty member experiences any difficulties accessing the ETC after their start date, please contact the Employee Training Center (ETC) for assistance.

Notifications

Notifications are an optional feature setting. If the course owner would like to have notifications sent out for their course, it is their responsibility to contact the ETC to set up notifications. The course owner will need to designate the frequency and reminder of the notifications.


We highly recommend that course owners are confident with the notification schedule and frequency prior to assigning any trainings as changing/updating notifications can be a work intensive process.

Notification Closing Signature

All email notifications contain standard body text that is the same for all courses. The ‘ Notes’ section can be customized by course owner, however it must include a closing signature. The closing signature should include the course owner’s name, phone number, and email address.


Please be aware that although the notifications will come from the ETC, the closing signature on the email will be the appropriate course owner. For assistance with adding the required closing signature to the ‘Notes’ section, please contact the ETC.

Notification Schedule Changes

If course owners would like to make changes to a notification schedule, it is their responsibility to contact the ETC. The ETC will schedule a meeting to discuss options with the course owner to review the best course of action with considerations of the current batch schedule. Note: Course owners must meet with the ETC prior to making any changes to their notification schedules.


The process of making a change in the notification schedule is a work intensive process for both the customer and the ETC. With any changes you should plan at least 1-2 weeks to perform the necessary steps for the requested change(s) to be effective.